Swap your device, anytime, any reason.

Device Care provides you the flexibility to swap your device for any reason, anytime. No question asked!

How it works?

Simply submit a service request through our website. Just make your selection, and we’ll deliver it to your doorstep, exchanging your device in any condition to provide you with convenience and more choices.

We'll keep you connected in the fastest, easiest, and most convenient way possible.

Select a request

Swap - Exchange your device for a new one.
*Each Device Swap service request incurs a fee.

Choose your preferred service option

Pick the best fit for you: Identical Swap, Like-for-Like Swap or Similar Swap.

Provide your current device condition

Provide some basic details about your device's current condition.

Provide delivery details

Provide your pick-up address for seamless logistics arrangement.

Complete payment details

Proceed with your preferred payment method. Each service request incurs a fee.

Two identical phones.

Identical Swap

Swap your device with the same brand, model and capacity.

Two Huawei on top of each other

Like-for-Like Swap

Swap your device with the same brand, model, and capacity in a different color. Subject to availability.

Two different models, one from Samsung and another from Apple, with the same generation and price range, displayed together

Similar Swap

Swap your device for a different brand or model within the same generation and price range. Subject to availability.

What is the U Mobile Device Care Program?

U Mobile Device Care lets you swap or repair your protected device at any time, as long as it’s in your possession and not lost or stolen. No proof of damage is required.

Who can join, and what are covered?

All U Mobile Postpaid mass and Enterprise subscriber who buy a new device with U SaveMore or U PayLater can sign up for Device Care within 30 days of their contract. Applies to devices bought from 25 June 2025 onwards.

How do I sign up?

Step 1: Purchase any phone with U PayLater or U SaveMore.
Step 2: Pair it with a Device Care plan within 30 days of your purchase via My UMobile Apps.
Step 3: Request a swap or repair anytime at Device Care Service Portal umobile.devicecare.bolttech.my.

What are the fees for U Mobile Device Care?

You will pay:

A monthly subscription fee (charged to your U Mobile bill).
A service fee (paid to Bolttech when you request a swap or repair; and cannot be charged to your U Mobile postpaid bill.

Are there any promotions for new subscribers?

Yes! Enjoy the first 3 months free when you join. Charges start from the 4th month.

Swap your device, anytime, any reason.

How it works?

Make the switch in just a few easy steps

At bolttech, we offer two simple choices for you to make a switch:

Frequently asked questions