Backup Data (iOS)

icloud

Before fulfilling your Device Swap or Repair request, please back up your device in advance.

How to back up with iCloud

  • Step 1

    Back up ‘your existing device’ on iCloud.

    setting-icon
    ios-step-1
    • 1

      Go to Settings > User’s name

    • 2

      Connect to Wi-Fi network

    • 3

      Then tap on the iCloud button

  • Step 2

    Select iCloud Backup.

    ios-step-2
    • 4

      Tap on the iCloud Backup button

  • Step 3

    Select Back up Now to complete data back up.

    ios-step-3
    • 5

      After selecting Back up now, please keep your Wi-Fi network on.

Recovery Data (iOS)

icloud

After getting your device, please progress with the data recovery process

How to recover the device data with iCloud

  • Step 1

    Turn on ‘your new device’ and connect to Wi-Fi network.

    setting-icon
    ios-step-1
    • 1

      Turn on your device (if you have already set up a new device, select Settings > General > Reset > Erase All Content and Settings, the device will then reboot and show ‘Hello’).

    • 2

      Connect to Wi-Fi network.

  • Step 2

    On App or data screen, please recover from iCloud back up.

    ios-step-2
    • 3

      Select [Restore from iCloud Backup] on ‘App or data screen’.

  • Step 3

    Complete your recovery.

    ios-step-3
    • 4

      After login your iCloud, click the back up please wait until the recovery is finished.

Backup Data (Android)

google drive

Before fulfilling your Device Swap or Repair request, please back up your device in advance.

How to back up with Google Drive

  • Step 1

    Back up ‘your previous device’ on Google Drive.

    setting-icon
    android-step-1
    • 1

      Go to Settings

    • 2

      Connect to Wi-Fi network

    • 3

      Tap on the Google button

  • Step 2

    Select Backup.

    android-step-2
    • 4

      Tap on the Backup button

  • Step 3

    Tap on the Backup now button to complete the back up.

    android-step-3
    • 5

      Activate your Backup to Google Drive in your Google account

    • 6

      Select Backup now to complete backup

Recovery Data (Android)

icloud

After receiving your new device, please progress the data backup process

How to recover the device with Google Drive

  • Step 1

    Run Setting on your new device.

    setting-icon
    android-step-1
    • 1

      Go to Settings

    • 2

      Connect to Wi-Fi network.

    • 3

      Tap on the Google button.

  • Step 2

    Select Backup & restore

    android-step-2
    • 4

      Select Setup & restore

  • Step 3

    Toggle the switch next to automatic restore to complete back up.

    android-step-3
    • 5

      Toggle the switch next to automatic restore (Upon activation, the restoration process will be performed based on the backup file in Google Drive).

Backup Data (Huawei)

huawei-backup

Before fulfilling your Device Swap or Repair request, please back up your device in advance.

How to back up your Huawei device

  • Step 1

    Please back up ‘your previous device’ on "Backup”

    setting-icon
    huawei-step-1
    • 1

      Go to Settings

    • 2

      Select System & Updates

  • Step 2

    SelectBackup & Restore

    huawei-step-2
    • 3

      Click on the Backup button

  • Step 3

    Select Data Backup.

    huawei-step-3
    • 4

      Click on Data Backup button

  • Step 4

    Click back up modes and proceed Next

    huawei-step-4
    • 5

      Select required back up modes

    • 6

      Click OK to complete backup

Recovery Data (Huawei)

huawei-backup

After getting your device, please progress with the data recovery process

How to recover the device data for Huawei device

  • Step 1

    Go to Setting on your new device.

    setting-icon
    huawei-step-1
    • 1

      Go to Settings

    • 2

      Select System & Updates

  • Step 2

    Please click Backup & Restore

    huawei-step-2
    • 3

      Click on the Backup & restore button

  • Step 3

    Select Data Backup.

    huawei-step-3
    • 4

      Click on Data Backup button

  • Step 4

    Select your restore method.

    huawei-step-4
    • 5

      Select your back up method earlier

    • 6

      Click Restore to complete Restor